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Prof M.N. Farooqui Computer Centre

IT Service Catalogue of Computer Centre

Wireless (Wi-Fi) & Internet Services

Wi-Fi Coordinator-1 Wi-Fi Coordinator-2 Wi-Fi Coordinator-3 Wi-Fi Coordinator-4
Mr. Sudhir Bansal
Email Id: sudhir.cc@amu.ac.in
Contact Number: 3658

  • Abdullah Hall
  • Begum Sultan Jahan Hall
  • Sarojni Naidu Hall
  • Indira Gandhi Hall
  • Bibi Fatima Hall
 Mr. Shahid Husain
Email Id: shahid.cc@amu.ac.in
Contact Number: 3650

  • Dr. B.R. Ambedkar Hall
  • Viqarul Mulk Hall
  • Mohammad Habib Hall
  • Sir Shah Sulaiman Hall
 Mr. Mohd. Saleem Ali
Email Id: saleem.cc@amu.ac.in
Contact Number: 3657

  • Aftab Hall
  • Sir Syed Hall (South)
  • Sir Syed Hall (North)
  • Sir Ziauddin Hall
 Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number: 3655

  • Hadi Hasan Hall
  • Ross Masood Hall
  • Mohsinul Mulk Hall
  • Nadeem Tarin Hall


Wired Internet Services

L1-Team L2-Team L3-Team L4-Team Service Co-ordinator
IT-HelpDesk
Email Id: helpdesk.cc@amu.ac.in
Contact Number: 3660		 Mr. Shahid Husain
Email Id: shahid.cc@amu.ac.in
Contact Number: 3670		 Mr. Salman Habeeb
Email Id: salman.cc@amu.ac.in
Contact Number: 3650		 Mr. Mohammad Aslam
Email Id: maslam.cc@amu.ac.in
Contact Number: 3659		 Mr. Mohd. Saleem Ali
Email Id: saleem.cc@amu.ac.in
Contact Number: 3657


University Email Services

L1-Team L2-Team L3-Team L4-Team Service Co-ordinator
IT-HelpDesk
Email Id: helpdesk.cc@amu.ac.in
Contact Number: 3660		 Mr. Mohd. Atif Kaleem
Email Id: emailadmin@amu.ac.in
Contact Number: 3660		 Mr. Hasin Ahmad Khan
Email Id: hakhan.cc@amu.ac.in
Contact Number: 3659		 Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number: 3655		 Mr. Mohd. Saleem Ali
Email Id: saleem.cc@amu.ac.in
Contact Number: 3657


Website Support Services

L1-Team L2-Team L3-Team L4-Team Service Co-ordinator
IT-HelpDesk
Email Id: helpdesk.cc@amu.ac.in
Contact Number: 3660		 Mr. Mohammad Amir
Email Id: amir.cc@amu.ac.in
Contact Number: 3670		 Mr. Mohd. Adnan
Email Id: madnan.cc@amu.ac.in
Contact Number: 3681		 Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number: 3655		 Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number: 3655


Desktop/Laptop Related IT-Services

L1-Team L2-Team L3-Team L4-Team Service Co-ordinator
Mr. Shah Zakir Hussain
Email Id: zakirhussain.cc@amu.ac.in
Contact Number: 3660		 Mr. Hasin Ahmad Khan
Email Id: hakhan.cc@amu.ac.in
Contact Number: 3659		 Supplier Concerned OEM Concerned Chairperson/HoD Concerned


Software Support Services

L1-Team L2-Team L3-Team L4-Team Service Co-ordinator
Mr. Raza-Ur-Rehman
Email Id: 20054@myamu.ac.in
Contact Number: 3660		 Mr. Mohammad Amir
Email Id: amir.cc@amu.ac.in
Contact Number: 3670		 Mr. Mohd. Adnan
Email Id: madnan.cc@amu.ac.in
Contact Number: 3681		 Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number: 3655		 Mr. Sudhir Bansal
Email Id: sudhir.cc@amu.ac.in
Contact Number: 3658


Technology Consultancy Services

L1-Team L2-Team L3-Team L4-Team Service Co-ordinator
IT-HelpDesk
Email Id: helpdesk.cc@amu.ac.in
Contact Number: 3660		 Mr. Hasin Ahmad Khan
Email Id: hakhan.cc@amu.ac.in
Contact Number: 3659		 Mr. Mohd. Atif Kaleem
Email Id: atifkhan.cc@amu.ac.in
Contact Number: 3660		 Mr. Malik H Hashmi
Email Id: malkhashmi.cc@amu.ac.in
Contact Number: 3655		 Mr. Sudhir Bansal
Email Id: sudhir.cc@amu.ac.in
Contact Number: 3658



IT Service Management (ITSM)-Workflow of PMNFCC, AMU
L1-Team Single Point of Contact (SPoC) for registering incident tickets for seeking support/guidance related to University IT Services as per service catalogue of PMNFCC.
L2-Team Support tickets that cannot be resolved by L1 team will be handled by L2 team, When the ticket reaches to L2 level of IT Service Management (ITSM)-Workflow.
L3-Team Support tickets that cannot be resolved by L2 team will be handled by L3 team, When the ticket reaches to L3 level of IT Service Management (ITSM)-Workflow.
L4-Team Support tickets that cannot be resolved by L3 team will be handled by L4 team, When the ticket reaches to L4 level of IT Service Management (ITSM)-Workflow.
Service Co-ordinator All escalations pertaining to existing IT services and assessments/evaluations of feedbacks/suggestions/requests of registered users pertaining to IT services enhancements will be handled by the IT Service Coordinator concerned.
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